Internal Message Routing Patent Aims to Streamline Communication for Companies
A recently published patent by LeapXpert, titled "Internal message routing system and method" (Patent number: US11929968B2), aims to address the core problem of streamlining internal messaging for companies. With the increasing number of communication channels used by personnel in regulated or self-regulated environments such as financial institutions and law firms, companies face challenges in maintaining security, auditability, and control over their communications. Personal employee accounts on various messaging platforms further complicate the situation, leading to compliance issues, security vulnerabilities, and loss of information when employees change organizations.
Traditional approaches, such as sending emails or letters after receiving instructions from clients through their preferred messaging applications, are impractical and provide an inferior record of the back-and-forth communications that transpire. Some forward-thinking organizations have established company or organization accounts on certain messaging channels to facilitate communication with clients. However, this approach creates additional administrative burdens and fails to scale as the organization grows.
LeapXpert's patent presents a solution to these challenges by introducing a method and system that routes messages received from multiple external communication channels or messaging applications via a common messaging platform to identified individuals or roles within an entity. Special modules connect to each messaging app and receive messages containing information specifying their intended recipients within the company. A main module then processes these messages and sends them to the appropriate individuals or groups within the company.
The advantages of this system are manifold. It allows seamless interconnection between internal staff using separate messaging applications, removing the need for employees to have separate accounts on each messaging network. Messages can be centrally stored and archived for future reference, even if staff members change roles or leave the organization. The system supports various messaging applications and can be used on portable gadgets, such as smartphones or tablets. It simplifies communication by integrating multiple messaging platforms across a company, providing secure and compliant applications that can be monitored by the employer. Additionally, the system reduces the need for designated individuals to manually route messages, streamlining the administrative process.
In a practical example, external customers can communicate with specific individuals or groups within a company using their preferred messaging platform, even when those individuals or groups do not have separate accounts on that specific platform. The system enables communication based on the company's single account on the common internal platform. Messages are stored, retained, and analyzed by the company, ensuring compliance and providing valuable insights.
However, it is important to note that this patent represents an invention and its future availability as a market product is uncertain. While the disclosed technology provides innovative solutions to streamline internal messaging for companies, its actual implementation remains to be seen. The patent offers a promising approach to addressing the challenges faced by organizations in managing various communication channels, but further development and industry adoption are necessary to turn this invention into a reality.
In conclusion, LeapXpert's patent for an internal message routing system and method presents an innovative solution to streamline communication within companies. By integrating multiple external messaging applications via a common messaging platform, the invention simplifies administration, enhances security, and improves control over internal messaging. While the patent offers hope for addressing existing challenges, its marketplace realization is subject to future developments and industry adoption.
P.S. It is important to mention that this article is based on a recently published patent and does not guarantee the appearance of the technology in the market. The patent represents an inventive solution that requires further development and industry adoption to become available to companies.