In today's digital era, more and more businesses are relying on chatbots to provide customer service. These chatbots are able to deliver automated responses to customers, helping to save time and money for the business. However, one issue that has been plaguing these chatbots is that they often lack the ability to understand context and conversations, leaving customers frustrated.
Capital One Services, a leading financial services company, is looking to change that with their new patent. The company has developed an AI-powered chatbot training system which uses non-dialog information, such as data from smart devices, to train the chatbot.
The system is able to take data from a smart device and use a machine learning algorithm to turn it into data that can be used to train the chatbot. This data helps the chatbot understand conversations and context better, and makes it easier to use data from smart devices.
By leveraging machine learning, the chatbot is able to learn from the data it receives and quickly adapt to new conversations. This means the chatbot is able to provide more conversational and natural responses to customers. For example, when a customer is asking about the status of their order, the chatbot may be able to understand the context of the conversation and provide a more personal response.
In addition to understanding conversations, the system is also able to provide more tailored responses to customers. For instance, the chatbot may be able to identify a customer’s location and provide local offers or discounts. This can help the business build stronger relationships with their customers, as the chatbot is able to provide more personalized experiences.
The system is also able to automate certain tasks, such as customer service inquiries or order tracking, freeing up time for the customer service team. This can help businesses save time and money, as the chatbot can handle more customer inquiries in a shorter amount of time.
The technology developed by Capital One Services could revolutionize the customer service industry by providing more efficient and personalized experiences. However, it is important to note that this is just a patent, and there is no guarantee that the technology will ever come to market.
Nevertheless, it is clear that Capital One Services is looking to innovate in the customer service space and it will be interesting to see what other developments the company has in store.
In conclusion, Capital One Services has developed an AI-powered chatbot training system which uses non-dialog information, such as data from smart devices, to train the chatbot. This technology could provide customer service teams with more efficient and personalized experiences, while also freeing up time and money for the business. However, the patent is only the first step in this journey, and there is no guarantee that the technology will ever come to market.