In the rapidly digitizing world, there's been an ongoing struggle for wireless communication service providers to promptly identify and address customer experience issues. Quality of Experience (QoE) management often hinges on feedback from users, a task that proves burdensome and inefficient for many. Drawing from the recent patent filed by Telefonaktiebolaget LM Ericsson, under patent number US20230300039A1, a new solution seems to be shimmering on the horizon.
Current methods of managing network user QoE often require consumers to wade through tedious menus, endure lengthy hold times, and bear the brunt of misinterpretations caused by relaying problems verbally. Because of these hurdles, many users prefer to endure the inconvenience of a temporary network glitch than report it. As a result, service providers are left in the dark about potential hiccups, unable to fix them and improve overall user satisfaction.
In response to this issue, Ericsson's newly granted patent offers an advanced system that merges user feedback with cutting-edge machine learning algorithms. Aimed at enhancing automation in QoE management plus boosting its accuracy, the model intends to elevate the user experience when dealing with network issues. According to the patent, it offers a more effortless process for users to report network disappointments, strengthening the diagnosis and recovery phase for service providers.
The invention could be implemented in products like Ericsson Expert Analytics, ushering in a new era for customer experience management in wireless communication systems. This process revolves around, the user reporting an issue via a purpose-built application. This information is then meshed with network logs, and this amalgamated data helps train the ML models for future QoE management. The benefit? Faster, more accurate detection, and resolution of network problems.
Imagine a world where your short-lived frustration of a buffering video is swiftly swept away by an intelligent system that instantly recognizes the minute glitch in the network. Even better, this model not only solves the immediate problem but also learns from it, better equipping the network to deal with similar incidents in the future.
One of the key takeaways from this patent is that it enhances user experience and reduces the mandatory steps for users to report issues. Moreover, it enables providers to tackle both existing and emerging network issues, thereby opening new doors for systems that can act on real-time responses to network issues.
It's important to note, however, this is currently just a patent and there's no guarantee that it will be made available to the public. Nevertheless, patents such as this one give us a glimpse into a promising future where your network could potentially fix itself before you can even think of placing a frustrated call to your service provider.