Patent published on February 27, 2024

Mitel Networks Patent: Trustworthy Phone Calls via Social Media Verification

A recently published patent by Mitel Networks, titled "Communication system for mitigating incoming spoofed callers using social media" (patent number US11917098B2), offers a solution to an ongoing and challenging problem in the field of electronic communication. The patent introduces a system that aims to establish trust in phone calls through social media verification.

Unwanted callers and scammers have been a persistent issue in telecommunications. Often, their calls can appear to originate from trusted contacts or local numbers, making it difficult for recipients to distinguish between legitimate and fake calls. Falling into the trap of scammers has become an unfortunate consequence.

Mitel Networks recognizes the need to address this problem effectively. Their patent proposes a communication system that mitigates incoming spoofed callers using social media as a means to identify trusted callers. The system introduces a special code or certificate assigned to each individual, serving as proof of authenticity during phone calls.

When someone intends to make a call, they can verify the validity of the recipient's code or certificate. Once verified, the caller can send a message containing their name and the desired call time. Additionally, the system enables users to view any mutual friends or shared experiences, further enhancing trustworthiness.

The advantages of this invention are significant. By utilizing social media platforms/services, users can verify voice calls and decline fake accounts that lack a valid token. This verification process is similar to the authentication of regular phone devices. The patent's figures further illustrate the electronic cloud-based communication system's implementation, highlighting its effectiveness in mitigating incoming spoofed callers.

If implemented, this system would revolutionize phone calls by ensuring trust and security. Individuals would no longer have to worry about falling victim to scammers masquerading as trusted contacts. The ability to authenticate calls through social media would provide peace of mind and confidence in all communications.

Imagine a world where you can be assured that the person calling you is who they claim to be. No longer burdened with doubt or uncertainty, people could freely engage in conversations, knowing they are safe from fraudulent activities. This technology has the potential to substantially reduce the occurrence of scams and protect individuals from falling into the traps set by malicious actors.

Real-life examples of how people could benefit from this innovation include a scenario where a person receives a call from a favorite local business. With the implemented system, they can verify the authenticity of the call through social media, ensuring it is not a spoofed robocall. Another example includes receiving a call from a friend who lives far away. By checking the friend's certificate or code, trust is established, leaving no room for doubts or suspicions.

It is essential to note that this patent, while promising, does not guarantee market availability. However, if brought to fruition, it has the potential to transform the landscape of phone calls, enhancing trust, and protecting individuals from scams and spoofed calls.

P.S. It is important to note that this article is based on a patent and there is no certainty whether this technology will become widely available. The patent number for this invention is US11917098B2.

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