Patent published on July 4, 2023

Enhancing Voice Communication Security: Oracle's Innovative Authentication Method

In today’s world of tech-driven communication, security is becoming increasingly important. Whether it’s a customer calling a business, or two friends connecting over the phone, the need to verify the identity of the person on the other end of the line is paramount. Oracle International is attempting to do just that with their latest patent - a method to enhance voice communication security. Verifying identity in a phone call is not an easy task. With close acquaintances, it is possible to make the identification by the sound of their voice and speech patterns. However, when one is calling a business, it becomes difficult to verify the identity of the customer service representative, and vice versa. To provide some level of security and identification, customer service representatives are provided with information about the customer. This information can include security questions and answers, or personal information. Oracle International’s patent US11695750B2 aims to solve this issue by creating two channels between the customer’s device and a backend. Through the two channels, two messages are received and verified. If they match, the identity of the customer is then assessed. Finally, an authorization response is sent. The patent is a step up from the existing authentication methods. It is a multi-step authentication process, one that is more secure and reliable. It is also faster and simpler than other methods, which makes it all the more appealing. Furthermore, the patent allows for a secure connection between the customer’s device and the backend, which adds an extra layer of security. The implementation of this technology could have an array of applications. For instance, banks could use it to provide secure access to customers’ accounts. It could also be used in online shopping, where customers can securely enter their payment details without having to worry about their data being hacked. However, it is important to note that this patent is just that - a patent. It is not yet known if this technology will make it to the market. Hence, the language of the article is written in terms of words like ‘might’ and ‘could’. Overall, Oracle International’s patent US11695750B2 is an innovative method to enhance voice communication security. By creating two channels and verifying two messages, the customer’s identity can be securely assessed. This opens up a range of opportunities, including for banks and online shopping. At the same time, it is important to remember that the patent is only a patent, and there is no certainty of it making it to the market.

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